There is that awkwardness when you encounter someone new, wonder whether there are any points of connection upon which you can initiate a conversation. There is a tendency to look for that connection, not in his eyes, but at his nametag.
As the cancer and chemotherapy ravage his body Jim tells his wife that he doesn’t want any visitors. She is determined to honour his wishes and, in so doing, preserve his dignity and his hope of being remembered as a strong and healthy man. The family, not recognizing her intentions, grow increasingly bitter toward this woman who is denying them the right to look in Jim’s eyes one last time.